Refund and Return Policy

At StealMart, we believe in offering our customers complete transparency, trust, and satisfaction when shopping with us. While we strive to deliver top-quality products and a seamless shopping experience, we also recognize that sometimes items may not meet expectations. This Refund and Return Policy (“Policy”) outlines the procedures, eligibility criteria, timelines, and terms related to refunds, returns, exchanges, and cancellations for purchases made on our platform.

By shopping with StealMart, you agree to comply with the guidelines outlined below. If you have any concerns not covered in this Policy, our customer care team will gladly assist.

1. General Principles

  1. Our Policy is designed to ensure fairness and clarity in all refund and return cases.
  2. We comply with applicable consumer protection laws.
  3. Refunds and returns are subject to verification and approval by StealMart.
  4. Certain items, due to their nature, may not qualify for returns or refunds (see Section 9).

2. Eligibility for Returns and Refunds

A product is eligible for a refund, return, or exchange if:

  • It was purchased directly from StealMart (website, app, or authorized channels).
  • It is within the designated return window (see Section 3).
  • The product is unused, in original packaging, and in resalable condition (unless defective or damaged upon delivery).
  • A valid proof of purchase (order confirmation, invoice, or receipt) is provided.

StealMart reserves the right to deny returns or refunds that do not meet these requirements.

3. Return and Refund Window

  • Standard Products: Customers may request a return or refund within 7–14 days from the delivery date.
  • Defective/Damaged Products: Must be reported within 48 hours of delivery.
  • Apparel, Footwear, and Accessories: Eligible for return within 10 days, provided tags are intact and items are unworn.
  • Electronics and Gadgets: Returns accepted within 7 days, only in case of manufacturing defects or non-functionality.
  • Perishable Goods (if applicable): Not eligible unless received in damaged condition.

4. Non-Returnable/Non-Refundable Items

The following products are generally non-returnable:

  1. Intimate wear, inner garments, and personal hygiene products.
  2. Perishable food and consumables.
  3. Customized, personalized, or made-to-order items.
  4. Digital products, gift cards, or downloadable content.
  5. Items explicitly marked as “Final Sale” or “Non-Returnable.”

5. Refund Process

To initiate a refund:

  1. Log in to your StealMart account and navigate to the “Orders” section.
  2. Select the item you wish to return and click “Request Return/Refund.”
  3. Provide a valid reason and supporting photos if applicable.
  4. Our team will review the request and provide a Return Authorization (RA) number if approved.
  5. Pack the item securely in its original packaging with all accessories, manuals, and labels intact.
  6. Schedule a pickup via our partnered courier service or drop off at a designated return center.

Verification & Processing:

  • Once the returned item is received, StealMart will inspect it for eligibility.
  • Refunds will be initiated to the original payment method or as store credit, depending on customer preference.
  • Refund timelines typically range from 5–10 business days, depending on the bank or payment gateway.

6. Exchange Policy

  • Customers may request an exchange instead of a refund.
  • Exchanges are subject to product availability.
  • If the replacement product is unavailable, a refund will be issued instead.
  • Price differences: If the new item costs more, the customer must pay the difference; if it costs less, the balance will be refunded or credited.

7. Shipping and Return Costs

  • Defective or Incorrect Products: StealMart will bear return shipping charges.
  • Customer Preference Returns (e.g., wrong size, changed mind): Customers may be responsible for return shipping fees unless stated otherwise during promotions.
  • Original shipping charges (if any) are generally non-refundable, except when the error is attributable to StealMart.

8. Cancellations

  • Before Dispatch: Orders may be canceled directly through your account dashboard. Full refunds will be processed to the original payment method.
  • After Dispatch: Cancellation requests will be treated as a return, and the relevant policies will apply.
  • StealMart reserves the right to cancel any order due to stock unavailability, payment failure, or suspected fraudulent activity. Customers will be notified, and a full refund will be issued.

9. Damaged, Defective, or Incorrect Items

  • Customers must report issues within 48 hours of delivery with photographs or videos.
  • StealMart will verify the claim and arrange for a free replacement, exchange, or refund.
  • For defective electronics, customers may be required to contact the manufacturer for warranty-related services.

10. Refund Methods

Refunds may be issued in the following forms:

  1. Original Payment Method: Credit/debit card, UPI, wallet, or net banking.
  2. StealMart Wallet/Store Credit: For faster processing and future purchases.
  3. Replacement/Exchange: If chosen by the customer and available.

Refund timelines may vary based on payment providers, but StealMart aims to ensure timely resolution.

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